ANSONIA-There is a new voice answering city hall telephone calls.
It is an automated one giving options for new extensions.
The system called Mitel VOIP is common in municipal government and is the same as the one in use by the city’s Board of Education.
“We had an antiquated system that was probably more than 20 years old,” said Mayor David Cassetti. “This new system allows us to directly talk between departments, it allows us voice mail and it creates directed lines.”
A further upgrade will allow WIFI access into more public buildings.
Cassetti says he hopes bundling all these services will save as much as $30,000 a year.
Upon dialing the City Hall’s line of 203-736-5900 an automated male voice will come on asking the caller “to listen to the following menu as options have recently changed.”
It will then offer seven options for departments within city hall. Tap the number 1 for the Mayor’s office; 2 for the Tax Office; 3 for Town/City Clerk Janet Vitarius Waugh; 4 for the Assessor; 5 for WPCA, 6 for Landuse and Buildings and 7 for the Finance department. Pressing the number 8 will get you to a list of more departments like Public Works, Economic Development and Registrar of Voters. Pressing 9 will access a dial by name system and touching 0 will get an attendant.
The changeover began at 8 a.m. in City Hall.
“I got my first call at 8:30 a.m.,” Cassetti said.
On Nov. 6 the system will transition access to the specific departments and personnel in Public Works, the Library, the Nature Center and the Ansonia Rescue and Medical Services.
On Nov. 14, the Police Department will convert to it. The department will keep the same...
from News https://www.ctpost.com/local/article/Ansonia-city-departments-converting-to-a-new-14677510.php
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