Dan Haar: Getting a bead on one successful retailer’s challenges

It’s hard to predict the flow of customers at Beadworks, a make-your-own jewelry retailer in South Norwalk, Fairfield and Philadelphia. The stores can be dead and then, as one employee put it, the (mythical) Beadworks Bus pulls up to the door — with little reason for the timing. That’s true for most of in-the-flesh retail, of course, and many other types of businesses in the Amazon-Uber age. Abigail Wall knows that well, as the Beadworks owner and as a former business consultant with Boston Consulting Group. But it’s espcially true at Beadworks, nowhere more than at the original store location on South Norwalk’s Washington Street.

from Business http://www.ctpost.com/business/article/Dan-Haar-Getting-a-bead-on-one-successful-12382016.php